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My purchase has developed a fault

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All products sold by us are covered by the normal one year return to base warranty.

Should you be unfortunate enough to have a problem with a product bought from us, please contact our support team before returning your goods and we will do our best to resolve the problem as quickly as possible. It often helps if you can include some photographs and a detailed description of the problems you have experienced.

To contact our support team, submit a ticket through this help desk or send us an email.

If you are a UK based customer who purchased online or by the telephone, once a warranty fault has been confirmed we may be able to arrange collection of faulty goods.
If you bought the item in store, please return the item to us in person. You may need to leave the item with us for a short period while we inspect and assess the fault.

If it is over 1 year since your purchase our warranty no longer applies but we may still be able to help. Many manufactures offer either an extended warranty, or the option to purchase replacement parts for a nominal fee.

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