We want to ensure you have a smooth shopping experience with us, especially when placing orders outside of the UK. Below is some important information regarding customs duties and taxes for international orders.
All prices shown online are in GBP and inclusive of VAT at the UK standard rate of 20%.
For deliveries outside the UK, VAT will be removed from your order total automatically during the checkout.
Do I need to pay customs duties or taxes on my order if I'm outside the UK?
Yes, if you're placing an order to be delivered outside the UK, customs duties, local taxes and any additional fees may apply. These charges vary by country and are based on the value of the items being imported. We have no control over this.
Who is responsible for paying customs duties and taxes?
You are responsible for paying any customs duties, taxes or additional charges imposed by the destination country. We do not cover or pay for these fees on your behalf.
Why aren't customs duties included in my order total?
Customs duties, taxes and fees are not calculated or collected by us during checkout. These charges are determined by local customs authorities in your country and are payable by you when your order arrives. We have no control over this.
What happens if I don't pay the customs charges?
If you choose not to pay the customs duties or taxes, your package may be held by the local customs office or returned to us. In this case, we are not responsible for any additional charges or delays caused by non-payment.
Can I get a refund if I refuse to pay the customs duties?
If your order is returned to us as a result of you not paying any of the Customs Duty or any other charges, any return shipping costs and any customs duties fees will be deducted from the refund of your order. However, please be aware that we are not liable for delays or losses due to customs issues.
Do you offer any assistance with customs paperwork?
While we provide the necessary paperwork to help your package clear customs, we do not influence the amount of customs duties or taxes charged. You are responsible for checking the regulations in your country before placing an order.
If you have any further questions, please feel free to contact us on our Customer Service email: [email protected]
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