My parcel is late, what do I do now?

If you are unfortunate enough to experience a delay and you have selected a tracked service, please contact our support team who will investigate the delay and contact the carrier to ensure the problem is resolved. If you have paid extra for one of our express delivery options and the delay was no fault of your own, please let us know as we may be able to refund the postage paid.


If you selected an untracked service, we must allow the full time for delivery as indicated during the checkout before contacting the carrier. If this time has passed then please contact our support team.


To contact our support team, call us on 01786 430400 or send us an email.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us how can we improve this article!

Select atleast one of the reasons

Feedback sent

We apprciate your effort and will try to fix the article