Returning an unused item bought online?

All online transactions are covered by our 90 day full refund guarantee. Simply return the item to us within the 90 day period, starting from the date on your invoice.

The item must be unused and in exactly the same condition as when you bought it. With all labels still attached, all packaging intact and in the original condition as delivered to you.

To ensure the item arrives back to us in perfect condition we recommend you package the return carefully and securely. It is also important that you include either a copy of your invoice, or a note stating your order number, contact details as well as a brief note that indicates your choice of either a refund or exchange to an alternative product. To help with the return you will find a peel off return address label at the bottom of your invoice.

You can use any postage service you wish to return your unwanted order but please note that the return postage costs and insurance for non-delivery or damage remain the responsibility of the customer. 

If any damage is found to the item or original packaging, you may not be entitled to a full refund or exchange.

Address for returns and exchanges: 

Returns Department, Angling Active Ltd, Agricultural Centre, Stirling, FK9 4RN

We aim to process all returns within one to three working days of arrival.

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