As per our Terms and Conditions we will not take payment from you until we have invoiced your order. The exception of this is if you have an "Ordered on Request" item.
When you place an order with us, your payment is pending with your bank/Paypal. A pending transaction on a bank account is a recent payment that has not yet been taken out of your account.
We only take payment and collect this payment from your account when we invoice an order and we will email you to let you know when we have done this.
It is only at this point, the money will be removed from your account. This usually happens within a few days.
When we cancel an order before the order is invoiced, we cancel the pending payment and inform your bank we no longer wish to collect this payment.
This cancellation means that the pending amount on your bank or Paypal, simply disappears after a few days and the pending amount will never be removed from your account balance.
In this case, no refund is required.
If in the unlikely event your order is cancelled after we have invoiced you, a refund will be processed and you will be emailed when this has been completed.
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